I received excellent service from my lender, Becky W. She guided me through the process to purchase a vehicle. It was a blessing to work with her and her team!
Becky and Hope were both such a pleasure to work with throughout the entire auto loan process. After my recent car accident, getting into a new vehicle felt overwhelming, but they made the process so much easier and were incredibly helpful every step of the way. I’m very happy with my new vehicle and truly appreciate all of their assistance in helping me get back on the road. I would definitely recommend them to anyone looking for a great credit union experience!
Brooke B. and Hope D. helped me through the Loan Application, Approval, and Closing Processes of my Loan. They were very patient, knowledgeable, and supportive throughout each stage of the process. Since losing my mother (who was also an Advanz CU Member) to lung cancer earlier this year and her not having any type of life insurance, I have been playing catch-up from covering the cremation and funeral service expenses and missing paid time at work, while also trying to grieve and heal my heart being broken. Being able to be approved for the loan to consolidate my debt and be more solid financially will relieve a lot of stress that I was experiencing and allow me to work towards rebuilding my finances and credit for future expenditures that may be needed in life. I’m thankful to be a long-standing member of Advanz Credit Union for almost 25 years and especially grateful for the staff who have always went above and beyond to assist me at the PRP, Downtown/Tarc, Jeffersonville, and Main Office Branch Locations. Thank You for your outstanding Customer Service and Support! ❤️
Best Credit Union ever! Always great service and very helpful for financial benefits doesn’t matter what u need house, car etc they’ll get it done
Tammy F. was very helpful, she let us know in advance that something seemed off. We took care of the bill, and with her alerting us so quickly we saved 90% off.
Highly recommend them for hassle-free banking! The customer service is truly top-tier: fast, helpful, and completely transparent. Any issue or question I have is resolved right away without the runaround. Sincere thanks to Alonzo, Brooke, and Tammy for your top-notch support. On top of that, AutoAdvisors (Dallas) made my vehicle selection process seamless and stress-free—clear, patient, and incredibly knowledgeable every step of the way.
Brooke and Tammy in the loan department very helpful in the process. Brooke took me step by step and Tammy sent me the paperwork I needed to sign. I would like to thank them for a stress free experience and would love to work with them again.
Becky is the absolute best to work with when it comes to getting a loan. I’ve worked with her off and on over the last several years and she is consistently on top of everything. I have complete trust in her. So glad we get to work with her.
Great customer service have always been there to help me. And worked with me when I needed a loan for a vehicle, and other necessities
I always receive exceptional service from Advanz. Been banking with them for about 10 years. Such a great place to bank. They care about their customers.
Outstanding Service from some very great people, who often than not, go out of their way to help the members of this great branch❤️
AdvanZ is great to work with! Very pleasant and knowledgeable.
The BEST BANK EVER. AND THE LADIES AT OUTER LOOP SO AMAZING,SO FRIENDLY SO HELPFUL AND KIND. LOVE THEM
Advanz has THE BEST auto loan rates AND for used vehicles anything younger than 10 model years old qualifies for the same rate as new with NO mileage restriction! I have worked in lending as a Bank Manager and this is a game changer! I have even used them for refinancing my mortgage after building a new home and that rate also COULD NOT BE BEATEN! Brooke is always great to work with and I recommend Advanz to everyone!
We have used this Credit Union so many times for auto loans and won’t go anywhere else. The staff are absolutely wonderful and it’s always a smooth and easy process!
Dealing with Advanz CU is always a pleasurable and easy endeavor. A+++ customer service!
I highly recommend Advanz Credit Union Because it’s the BEST Credit Union, bank or financial institution I’ve known. The staff is very friendly, knowledgeable and helpful with everything. I’ve been very happy with the banking & loan’s I’ve had with them. Great people and great service, It’s a win-win situation.
Advanced credit Union specialist was very very professional and very helpful I really appreciate it thank you so much
Great and speedy service!
Fast and they did a great job!
We have used Advanz (formerly Jefferson County Credit Union) for years! We have had multiple personal and auto loans with them. They are easy to work with, fast and responsive. Plus it’s really hard to beat their interest rates!
The online process with e-signature makes this the best and most efficient way I have ever completed a loan!
Customer service was absolutely fantastic!! Nice, charming and easy to talk to!! What a relief, and it was an actual person; and not AI. I didnt sit on hold for longer than a few minutes and my problem was solved just as quickly.
The Customer Service Rep was so compassionate and Understanding. Her patience to try and help me understand my errors I made on my account was very Genuine. I appreciate people like her. Thank you so much.
I am a title clerk for a dealership and the customer received their financing through Advanz Credit Union. I had the pleasure of working with Hope Daugherty. Ms. Hope was very professional, informative, and helped me with their process through the funding. I could add more adjectives to this review but it would be too long and no one would read it thoroughly! :)
Advanz really does help you from A to Z Customer service is hands down the nicest people. And they are always willing to help. Quick to reply and help.
I had a bill and check stolen from my mailbox today. Had to contact ADVANZ to report as check was washed and money stolen from my account. ADVANZ responded quickly, took information, looked up the transaction and confirmed fraud. They closed the account, is ordering new checks and recommended I contact USPS Inspector. Thank God for ADVANZ! Although my money was taken, I am confident it will be ok. ADVANZ has check washer/casher on video, their ID and name. Thank you all from the bottom of my heart.
I’ve been with them for over 15 years. Customer service is always top tier.
Very professional and kind.
Awesome place to finance your vehicle! Hope made the process easy and fast! Rates are top tier!
Brooke and all the staff always make transactions flow so efficiently and professionally! Exceptional customer service!
While conducting a lot of family business , I request a little more privacy. Cassidy and the team made us feel comfortable and secure. All was done personal and efficient. I have never had a bad experience at AdvanZ in my 40 years as a member. Keep Rocking
Safe and friendly place to put your money at.
I applied for a Holiday Loan and it was by far the easiest thing I’ve ever done in banking. The process was simple and easy to follow. There response time was minimal and Hope D was there the whole to answer all questions. If you are in the market for a loan or a Credit Union you owe it to yourself to go with Advanz.
Refinanced my truck with Advanz Credit Union. Was able to get a lower interest rate and with the help of Brooke,Dawn ,and Tammy the process was fast and simple. 5 STARS
I have been a member with them for over 30yrs.. I couldn’t ask for a better bank!!
Awesome place to finance your vehicle! They made the process easy and have great rates!
Dawn and Becky with Advanz have been great to me. All of my recent loans have gone through Advanz including my HELOC and auto loan. Great team and institution.
This is my second loan experience with Advanz; this tome to purchase a new vehicle. I used the car assist program (free) to help me find a good ride. Highly recommend. Thanks for getting me back on the road.
The customer service team was magnanimously helpful I was very impressed on their response, I was promised to be called back and so they did, I they work with me to the last step, my acknowledgment goes to Mr Hope who help and was so very nice to talk to
New client here and with the experience I have had thus far has been nothing but amazing. The service has been impeccable very professional and on point. Just want to say thank you for everything and keep up the great work. You guys rock at Advanz and hear me out.. when they say they’ve got you covered from A-Z they’ve got you covered through it all. If you wanting a fresh start and get your credit together take that leap and get in with Advanz. Don’t get there Run there your covered from A-Z
Very good people to work with very helpful and responsive. Love the customer service five stars all day if you’re in the market for a loan reach out to Brooke and Dawn!
Really appreciated the help with advanz staff in getting started on my credit builder loan! Made me feel so comfortable!
Had a great experience refinancing my vehicle with this credit union. The process was smooth, clear, and much easier than I expected. The staff was professional, friendly, and took the time to explain everything so I felt confident in my decision. They offered competitive rates and truly made me feel like a valued member, not just a number. From start to finish, communication was excellent and the refinancing helped me save money each month. I highly recommend this credit union to anyone looking to refinance a vehicle or work with a financial institution that genuinely cares about their members
The employees are always nice & professional. Advanz CU has kept me on my feet, and help maintain financial stability through many stuff times. They have so many helpful services and loan programs that I would recommend to everyone interested in credit union that makes you feel comfortable and secure.
A fantastic place! I was able to refinance my car without any problems, with a great offer and excellent interest rates. I never thought I'd find an option and opportunity like the ones they gave me. They were very patient with every question I had, and everyone was very kind and efficient. I recommend them 100%.
Some of the best used auto loan rates around. Good credit union to work with.
The best credit union I've ever encountered. Tabitha in the loan department is extraordinary. This credit union cares for it's customers.
They are so helpful!! I have been with them over 40 years!!
Best Credit Union ever! Always great service and very helpful for financial benefits doesn’t matter what you need house, car etc they’ll get it done
So very professional and so helpful. Got back with the approval within that day. Thank you.
Tammy and the entire customer service team are fantastic. Always easy to get in touch with. If you want outstanding customer service, look no further.
Dawn and Hope are very pleasant, knowledgeable and great reps. Ask for them. I love this credit union.
They were professional and courteous. They answered all of my questions and they took their time to explain things to me.
Great people to work with…..Home, Auto, Personal!
Tammy and Hope worked together and got me my loan in the matter of 24 hours. Painless process and they are very good at what they do!
Been with Advanz a long time and I've have been very satisfied with their business and their people handling my needs . Thank (you) Advanz for everything you do.
A great credit union to work with. I’ve been working with them for many many years. An amazing credit union and very easy to work with.
Great service.. I applied for a loan by phone and was approved and the money was in my account that same day!!
They were professional and courtesy. They answered all of my questions and they took their time to explain things to me.
I had a great experience with the team at Advanz. They are very professional and quick to finish any transactions, loans or just questions that need to be answered.