What does Advanz Credit Union do with your personal information?
INTERNET
We use encryption/security software to safeguard the confidentiality of personal information we collect from you. Cryptography scrambles messages exchanged between your browser and our online site.
When you go to the login page for online banking your browser establishes a secure session with our server. The secure session is established using a protocol called Secure Sockets Layer (SSL) Encryption.
SSL requires the exchange of what are called public and private keys. Keys are random numbers chosen for that session and are only known by your browser and our server. After the keys are exchanged, your browser will use the numbers to scramble (encrypt) the messages sent between your browser and our server. Both sides require the keys, as they are needed to unscramble (decrypt) the messages when they are received. The SSL protocol not only ensures privacy but also ensures that no other browser can impersonate your browser, nor alter any information sent. You can see that your browser is in a secure mode by looking for the secured lock symbol at the bottom of your browser.
COOKIES
A cookie is a way that a website recognizes whether you previously visited the site. It is a piece of data given to a browser that the browser hands back to the server on subsequent visits.
Visitors to our website remain anonymous. We do not collect personal identifying information about visitors to our site. We do; however, automatically collect certain standard non- identifying information about visits to our site, such as the date and time of your visit, the Internet provider address you were assigned, city, state and country and the pages that you access on our website. This information is used to compile standard statistics on site usage. For members accessing our Home Branch we will collect, use and retain only the personal information that we believe is necessary to help provide you our products, services and other opportunities to you.
Our Home Branch server is not directly connected to the Internet. The data that is transmitted to and from the server must first pass through a firewall. A firewall is a hardware or software device that monitors network traffic and blocks inappropriate connections to other computers on a network.
Email you send us may not be secure unless you access us via one of our secure online services. For that reason, do not send us confidential information such as Social Security or account numbers through an unsecured email. If you provide us identifying information in an Email (e.g., name and address), this information will only be used to communicate with you and to handle your request. This information is not sold or transferred to other parties.
We do not knowingly collect, maintain, or use personal information from our website about children nor do we market any of our products to children. In addition, our website is not designed for use by children.
TEXTING
General
When you opt-in to the service, we will send you a message to confirm your signup.
By opting into messages, you agree to receive recurring automated marketing and informational text messages from Advanz Credit Union and others texting on its behalf. Automated messages may be sent using an automatic telephone dialing system to the mobile telephone number you provided when signing up or any other number that you designate. You are also authorizing Advanz Credit Union to send you account-related text messages, account verification messages, account alerts, and OLB Multi-Factor Authentication messages. By doing so, you are accepting the following terms and conditions.
Message frequency varies, and additional mobile messages may be sent periodically based on your interaction with Advanz. Advanz reserves the right to alter the frequency of messages sent at any time to increase or decrease the total number of sent messages. Advanz also reserves the right to change the short code or phone number where messages are sent.
Message and data rates may apply to each SMS sent or received, in accordance with your mobile telephone service plan. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. Your wireless provider is not liable for delayed or undelivered messages.
You understand the text messages we send may be seen by anyone with access to your phone. You also consent to receive marketing messages. Accordingly, you should take steps to safeguard your phone and your text messages if you want them to remain private. NO CONFIDENTIAL INFORMATION SHOULD BE SENT VIA TEXT MESSAGE. Please notify us immediately if you change mobile numbers or plan to provide your phone to another person.
Carriers, Delivery, and Access
Mobile access and delivery of messages is not guaranteed and Advanz Credit Union is not responsible for any issues related to network failures. You also agree to indemnify us for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify us if you change your telephone number, including but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act of 1991 (TCPA), as amended from time to time. Carriers are not liable for delayed or undelivered messages.
Cancellation
You can cancel any time by texting "STOP". After you send the SMS message "STOP", we will send you a message to confirm that you have been unsubscribed and no more messages will be sent unless you opt-in again. If you would like to receive messages from Advanz again, just sign up as you did the first time and Advanz will start sending messages to you again.
Info
Text "HELP" at any time and we will respond with instructions on how to unsubscribe. For support regarding our services, email us at mail@advanzcu.org.
Transfer of Number
You agree that before changing your mobile number or transferring your mobile number to another individual, you will either reply “STOP” from the original number or notify us of your old number at mail@advanzcu.org . The duty to inform us based on the above events is a condition of using this service to receive messages.
Privacy
Your privacy is important to us. Any personal information collected through the SMS service will be used in accordance with our Privacy Policy. If you have any questions about your data or our privacy practices, you may access our Privacy Policy.
Messaging Terms Changes
We reserve the right to change or terminate our messaging program at any time, with or without notice. We also reserve the right to update these Messaging Terms at any time, with or without notice. Such changes will be effective immediately upon posting to our website. You agree to review the Text (SMS) Messaging Policy periodically to ensure that you are aware of any changes. Your continued enrollment following such changes shall constitute your acceptance of such changes.