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COVID-19 Updates & Support

We Are Here For You!

COVID-19 has impacted normal life for all of us. Advanz wants you to know that we understand the challenges you are facing, and we are here for you.

As of Tuesday, November 24, access to our branch lobbies is limited.

Due to the recent mandate by the Governor, our branch lobby access will be limited from 11/24 - 12/11.

Starting Tuesday 11/24:

  • Our Main Office, PRP, and Highview branch lobbies will be open BY APPOINTMENT ONLY. Please contact us to schedule an appointment if you cannot conduct your transaction at the drive thru.
  • Our Tarcana and Indiana branch lobbies will remain open, with a limit of 1 member allowed in the lobby at a time.
  • All drive thru lanes will remain open for regular business hours. We will be conducting Shared Branching transactions at all drive thru lanes at this time.

We will plan to resume regular operations starting Monday 12/14. Please continue to check back often for updates or changes.

What you need to know about visiting a branch:

  • Members and visitors will be asked to self-assess themselves related to COVID-19 symptoms prior to entering our lobbies and will be asked to refrain from entering the Credit Union if they are experiencing symptoms or have been exposed to someone with confirmed COVID-19 or potential symptoms.
  • We kindly ask that everyone entering wear a mask to ensure the safety of all those inside the branch.
  • We are limiting visitors in each lobby so we can practice social distancing. We will be requesting members to maintain 6 feet distance from others, along with following other social distancing guidelines while in the lobbies.
  • Visitors should be limited to one person per family whenever possible.
  • We still ask that you make appointments for lengthy transactions, lending, and opening new accounts, etc.
  • There will not be forms available in the lobby. Please step up to the teller window to complete your transaction.
  • Employees will be following increased cleaning and disinfecting protocol, and safety shields have been installed at all member service areas.
  • Hand sanitizer will be made available in the lobbies for use before and after transactions are completed.
  • We will not have public restrooms at this time – thank you for understanding.

Because of the events in downtown Louisville, our Downtown branch in the Court House Annex Building will remain closed until further notice. We will continue to assess the downtown situation each week to consider the reopening of the branch as our employees’ and members’ safety is our top priority. We will inform you when this branch is set to reopen. We apologize for any inconvenience.

Virtual Services Continue to be Available 24/7

We encourage you to continue utilizing our virtual products and services from wherever you are during this time:

Your Money Is Safe

Rest assured that your deposits are safe, secure, and insured up to $250,000 by the NCUA, a U.S. Government Agency. Advanz is a well-capitalized financial institution, owned by members. We have been here for over 50 years for members in good times and bad and we will be here for you too in the future.

Questions? Call us at 502.429.4955 with any questions you may have. We also have some financial relief options if your job has been impacted by COVID-19.